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Passenger experience at Dubai International Airport to get upgrade



Soon your experience at Dubai International Airport will be smoother and hassle-free.

Emirates has just launched their “Together” initiative which aims to enrich passenger experience at the city’s main airport.

To do so, it has secured the help of its partners: Dubai Customs, Dubai General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai Police, and Dubai Airports. Together they aim to create innovative and practical solutions to any problems currently faced in the airport based on “6s” – speed, smart, safety, security, saving and service.

Some of the changes that all passengers can look forward to when flying out of DXB international could include simpler check-in processes as well as baggage drop-off and tracking services.

We say “could” because senior representatives from each of five concerned parties are currently holding workshops to collectively agree on priorities and work out a plan that will be implemented in four-week sprints.

Speaking on the news, Emirates’ Executive Vice President and Chief Operations Officer Adel Al Redha said: “Last year, over 57 million passengers flew on Emirates, to Dubai or through Dubai, and that number continues to grow. To us, the hub experience and sustaining our growth is very important.”

He added: “Making use of technology and bringing new initiatives to life is key to building our future and staying ahead of competition. By working together we have a great opportunity to fast-track these initiatives and overcome challenges to improve the Emirates customer journey at our Dubai hub. We are fortunate and thankful to have very supportive partners who are fully engaged with us on this mission, and share the same vision to ensure the Dubai experience remains leading-edge and world-class. We look forward to working closely with them on the agreed initiatives.”

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