Team shortlist06 Jun 2017 AT 12:20 PM

Qatar Airways customer service inundated with flight changes

Hundreds queue at customer service desk
Team shortlist06 Jun 2017 AT 12:20 PM
Qatar Airways customer service inundated with flight changes
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With the UAE airspace now closed to Qatar, the country’s national carrier is facing a huge backlog of customers looking to change or cancel flights.

A ShortList reader sent in a video from the Qatar customer service desk, showing hundreds of customers waiting to find a resolution to their disrupted travel plans. On arrival at the desk he took a ticket stating that there were 315 people before him in the queue.

Customers looking to contact Qatar over the phone are facing similar delays. A ShortList reader commented on an article on Facebook, saying: “The number they have provided doesn’t work.”

Another reader responded: “It does work, it's just inundated with calls. There are only so many waiting calls the system can handle...keep redialing and be patient. Some people are reporting hours of redialing before they finally get through.”

Many people are tweeting Qatar to explain how they are affected by the flight suspension. Heba Hassan wrote: “We are finally getting married after 10 years please don’t ruin our honeymoon @qatarairways #WereIsQatarAirways.”

Jade Carolyn wrote: “@qatarairways we just want to know what will we do but nobody is answering from your line. Still confused how to change airline as you are suggesting.”

Qatar Airways is directing users to a link that explains that all flights to Saudi Arabia, the UAE, Egypt and Bahrain have been suspended “until further notice.”

“All customers booked on affected flights will be provided with alternative options, including the option of a full refund on any unused tickets and free rebooking to the nearest alternative Qatar Airways network destination,” the announcement reads. [Details at the bottom of the article]

Qatar Airways is a One World member airline, which includes airberlin, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LATAM, Malaysia Airlines, Qantas, SriLankan Airlines, Royal Jordanian and S7 Airlines.

One Dubai Twitter user tweeted to inform other Qatar Airways customers about his experience rebooking. “Affected QR pax: I’ve just changed June 18-27 flights to UK through QR call centre in AUH (026210007). Rebooked onto BA at NO CHARGE,” wrote @danielmarcevans.

Passengers with existing bookings through Qatar Airways should call +974 4023 0072 or contact your nearest Qatar Airways office: https://www.qatarairways.com/en/contact-us.html

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