Emirates president Tim Clark says US laptop ban was ‘hugely disruptive’
According to Emirates Airlines’ president, Tim Clark, the so-called ‘laptop ban’ imposed by the US earlier this year was “hugely disruptive”.
Arabian Business quotes Clark saying that the airline “could have lost 50 percent” of its passengers “had it not been for the swift and collaborative response from all the aviation stakeholders in Dubai, including the airline, airport, police and other security operators. We all pulled together to meet the deadlines to comply with the new rules and minimise disruption to the customers.”
The ban, which stopped people having larger electronics on flights from some countries in the Middle East to the US, was lifted in July of this year.
Shortly after the rules were put in place, Emirates put together a solution which allowed customers to use their devices right up until boarding. “Together we devised a solution to let travellers use their personal electronics items on their flights to Dubai, while in transit and all the way before getting their onward flight to the US.”
So it seems that the impact on business could have been a lot worse. Clark explained that the “customers were happy and understood that we were doing everything we could in the circumstances.”
Emirates has been earning a lot of praise from its customers this year.
The Dubai-based airline took home the Passenger Choice award for Best Entertainment at the 2017 APEX Passenger Choice Awards in California, USA, while the airline’s president, Sir Tim Clark was honoured with a CEO Lifetime Achievement Award.
Emirates also won an award for its “Welcome to ICE” product video and was given a Five-Star Global Airline Official Airline Rating – the highest ranking in the first airline rating program based solely on verified and certified passenger feedback.