Dubai’s Jumeirah Group Announces Mobile Check-in For Hotels

Jumeirah Group, a member of Dubai Holding, has partnered with the Dubai Department of Economy and Tourism (DET) to launch Jumeirah Mobile Check-In, an industry-first biometric and digital technology solution. The new solution aims to make the check-in process for guests faster and more convenient.

Guests can now complete all check-in formalities prior to their arrival using their mobile phones thanks to Jumeirah Mobile Check-In. This means that guests can bypass long lines at the reception desk and proceed directly to their room upon arrival. The solution provides a seamless arrival experience and reduces the check-in process by up to 10 minutes, saving guests significant time.

This innovative solution allows guests to complete check-in formalities prior to arrival using their mobile phones

The Jumeirah Mobile Check-In solution streamlines the check-in process by utilizing biometric and digital technology.

Guests can use the Jumeirah mobile app to upload their passport information, a photo of themselves, and their signature, which then verifies their identity and confirms their booking. After checking in, guests will receive a digital key on their phone, which they can use to access their room.

All Jumeirah hotels and resorts in Dubai can use the Jumeirah Mobile Check-In solution. The solution was created in collaboration with the Dubai Department of Economy and Tourism (DET), an organization dedicated to promoting innovation and technology in the tourism industry.

Jumeirah presented an innovative technology at GITEX 2022 that allows guests who booked directly through Jumeirah.com or its mobile application to complete their check-in process prior to their stay.

Guests can upload all necessary identification documents and complete a verification step that involves taking a selfie with their mobile phone within 48 hours of their arrival. Depending on their preference, guests are given a digital or physical key upon arrival.

Subject to the guest’s approval, the service also uses guest identity to create personalized experiences both on and off the property. Best practices are followed to ensure privacy and security.

Jumeirah Group CEO Thomas B. Meier has highlighted the company’s commitment to prioritizing guests and providing exceptional hospitality experiences.

He stated that placing the guest at the heart of everything they do is a top priority for Jumeirah Group.  Jumeirah Mobile Check-In is an example of how the company is constantly looking for new and innovative ways to improve and customize guests’ experiences.

Meier highlighted that Jumeirah Mobile Check-In delivers on its promise of Stay Different by providing guests with a secure, quick, and easy check-in process.

This innovative solution simplifies future reservations and payment processes, ensuring that guests have a hassle-free experience. Jumeirah Mobile Check-In allows guests to spend more time exploring and relaxing during their stay by providing a more streamlined check-in process.

The contactless check-in solution was created with the goal of being both innovative and user-friendly. It combines the ecosystem of Jumeirah Hotels and Resorts with UAE Government-approved check-in protocols and security features, ensuring guests have a safe and secure check-in experience.

The solution makes use of cutting-edge technology to provide guests with a seamless and hassle-free experience while also protecting their privacy and security.

Jumeirah Group is dedicated to putting guests first in everything they do, and Jumeirah Mobile Check-In is an example of this dedication.

The innovative and user-friendly contactless check-in solution fulfills the Stay Different pledge by providing guests with a secure, quick, and easy check-in process, while also simplifying future reservations and facilitating payment processes.

Jumeirah Mobile Check-In ensures a safe and secure check-in experience for guests by integrating Jumeirah Hotels and Resorts’ ecosystem with UAE Government-approved check-in protocols and security features.

Shaikha Ebrahim AlMutawa, Director of the Hospitality Affairs Department in the Business and Registration Licensing Sector at the Dubai Department of Economy and Tourism, stated her commitment to providing the best guest experience and creating unique value.

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She made clear the department’s commitment to collaborating with stakeholders and partners to improve the overall hospitality offering and explore innovative solutions to make travel in Dubai as convenient as possible.

AlMutawa understands that visitors’ time is valuable, and the department is constantly pushing the boundaries of innovation to make their travel experience as easy as possible. She praised the Jumeirah Group’s mobile check-in solution as a novel feature that will provide global travelers with an unparalleled experience.

The launch of Jumeirah Mobile Check-In emphasizes Dubai’s status as a must-see destination and demonstrates the department’s commitment to providing visitors with innovative solutions to enhance their stay in the city.

The innovative Jumeirah Group Jumeirah Mobile Check-In solution, which allows guests to complete check-in formalities prior to arrival via their mobile phone, is now available at select Jumeirah hotels in Dubai. Throughout the year, the solution will be implemented at several of the group’s 13 hotels and resorts in the United Arab Emirates, providing guests with a seamless and personalized arrival experience.